A new CX reality demands a new operating model.
Join CX and service leaders from the world’s most influential brands to turn AI ambition into reality, transform the workforce, and deliver measurable commercial impact.
- 250+ CX and service leaders convene in New York.
- Two high-impact days of curated programming and solution-oriented dialogue.
- Peer-to-peer networking with the world's most influential customer service and experience players.
This event is for: senior leaders across CX, service, digital and operations wanting to rethink how their organisations deliver for customers.
Who You Will Meet
★★★★★ Event Alumni
"It was incredibly valuable to step outside the world of professional sports and explore how other industries approach the customer journey. The event brought together a dynamic mix of thought leaders, and the insights and connections I gained will help shape how we continue to elevate the fan experience. It challenged me to think differently and explore new ways to bring service strategies to life through our team."
By The Numbers
30+ World Class SpeakersTaking the Stage in 2026
250 AttendeesCapped Numbers
70% Director & AboveDecision-Maker Audience
65% Brand Side AttendanceFrom the world’s most influential brands
