Purpose-driven networking

The Destination For Meaningful Connections

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A panel of four diverse industry experts discussing customer experience on stage at the Reuters Events Customer Service & Experience East conference.

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Build Connections. Drive Results.

Tired of CX conferences that fill your calendar but leave your customer strategy exactly where it was? CS&X East 2026 is engineered for action.
We've replaced the generic lectures with tactical peer-led roundtables and focused networking sessions that dig into real challenges: operationalizing AI, workforce transformation, communicating CX value and using your data for actionable insights.
Come to New York on November 17-18 ready to trade ideas, find solutions, and build the kind of network that actually moves your business forward.

Learn about the formats. Click a section to see the full details.

Networking Pre-event drinks reception +

Start your CX East experience early at our pre event drinks reception, where you can connect with peers, meet speakers, and build valuable relationships before the conference begins.

When: 16^th November

Learning Challenge Roundtables +

Sit face-to-face industry leaders and get the answers you actually came for. Bring your toughest questions and leave with practical insights you can act on immediately..

Location: Main stage room
When: Nov 17^th 4-5pm

Networking Woman’s Breakfast +

Start your day with meaningful conversations at the Women in CX Breakfast Workshop. Open to everyone, this interactive session brings together CX leaders and practitioners to exchange ideas, build connections, and explore how we can create more diverse and inclusive workplaces.

Facilitator: Janis Avila, CX & EX Advisor, Speaker & Executive Workshop Facilitator
When: November 18^th, 8am

Connecting you with the solutions 1-to-1 meeting service +

Our opt in 1 to 1 Meetings Service matches attendees seeking new solutions with the most relevant technology and service providers, helping you have focused, productive conversations that address your specific business needs.

The Network

Grab a Pin, Find Your People

AI Innovator

Turning AI ambition into measurable improvements in customer experience, service, and efficiency.

Workforce Architect

Designing the people, skills, structures, and operating models needed for future success.

Value Validator

Connecting CX initiatives to revenue growth, retention, loyalty, and business performance.

Insight Activator

Transforming customer data and feedback into coordinated action and better outcomes.

★★★★★ Verified Attendee · 2026 Edition

"The event was intimate and thoughtfully curated, bringing together the right partners and panellists to highlight the most relevant aspects of customer experience."

Experiences

A focused female delegate taking notes during a deep-dive roundtable session at a Reuters Events conference, highlighting the intellectual engagement and strategic work that defines the attendee experience.

Unrivaled Intel

AI Event Companion

Never miss a moment - Get an AI-powered summary of every session, to stay informed of all the key insights, ideas and takeaways - no matter which room you're in.

Two attendees sharing a casual, focused conversation at a conference coffee station, illustrating the high-quality, organic networking opportunities that occur throughout a Reuters Events conference.

Recharge

Barista Coffee

Designed for connection. A premium environment to pause, reflect, and recalibrate before your next strategic engagement. Great coffee, Better company.

Two attendees Spend your time in meaningful conversations throughout a Reuters Events conference.

Networking, Orchestrated

121 Meeting Service

We eliminate the guesswork. Our 121-meeting service matches you with the peers and partners most relevant to you. Spend your time in meaningful conversations; Don't leave networking to chance.

An speaker talking at a Reuters Events conference

Advantage

Real World: AI In Practice

Moving beyond the hype. Ten-minute micro-cases where practitioners from M&T bank and Related Companies break down exactly what worked, what failed, and the lessons learned along the way.

Who You Will Meet

⚡ Early Bird Rate Now Live

Customer Service & Experience East
Nov 17–18 · New York

Join senior leaders across CX, service, digital and operations wanting to rethink how their organisations deliver for customers.
Two days of strategy, innovation and peer-to-peer networking.

Register Now →

Limited seats remaining